Items will usually ship next business day. Some of our inventory is seasonal and somewhat unpredictable. Occasionally we may be out of a particular item (variety or hops, grains, etc). If this happens to arise, you will be contacted to determine if you would like to order a suitable substitute.
Refund, Returns and Cancellation Policies:
Within 30 days of receipt of your order, you may return any unused item to Chicagoland Winemakers Inc. for a merchandise refund, merchandise credit or full-value exchange.
Please indicate the reason for your return, include the packing slip or order number with your return, and send to the address below. You will need to pay shipping to us for all returns/exchanges. If any merchandise is defective, please call 847-359-2739 for return details.
We are human and do make mistakes. If you see a price that is hard to believe, it may be a mistake. We apologize for any errors that may occur, but we cannot be held liable for errors. We will be happy to give you a 10% discount for errors brought to our attention.
PRIVACY & SECURITY
We keep your personal information private and secure. No information you provide will be shared with any other company or person. When you make a purchase from this site, you provide your name, E-mail address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders. Our secure servers protect the information using advanced encryption.
Our cookies will track only your activity relating to your online activity on this web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our online Products and Services or Web Site features.
Changes to our web site privacy statement - We may change this Statement at any time and from time to time. This Statement is not intended to be and does not create any contractual or other legal right in or on behalf of any party.